Title: Content Marketing and Social Media Executive
Location: Wrexham
Salary: Competitive
Job type: Full:time, Permanent
What we do:
Were the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast:forward two decades and what started as a single, dedicated PA (whos still with us today) looking after calls for a handful of local clients, is now a 1000:strong team working across continents from our state:of:the:art UK headquarters in Wrexham, and our US office in Atlanta.
The role:
Are you passionate about social media and content marketing? Were on the lookout for a Content Marketing and Social Media Executive to join our marketing team. The role is perfect for someone who lives and breathes content, has a strong eye for detail, and knows how to engage the right audiences across the right platforms. Youll play a key part in shaping our content strategy, helping to drive engagement through compelling content and social media campaigns.
Key responsibilities:
* Create and publish high:quality, relevant content that supports our proposition and aligns with our wider marketing strategy.
* Work closely with subject matter experts (SMEs) to capture specialist knowledge, turning it into accessible, engaging content.
* Develop impactful and persuasive content with a multi:media mindset, spanning blogs, whitepapers, case studies, video, and social formats.
* Identify opportunities for thought leadership pieces that showcase industry insights, commentary on emerging trends, and expert perspectives.
* Support reporting to evaluate the success of content strategies and inform future direction.
* Collaborate with the wider team, including SEO, Paid, and direct channels, to ensure content underpins a cohesive marketing plan.
* Optimise existing and new content for on:page SEO and LLM performance.
* Regularly audit and refresh content to maintain authority, ensure accuracy, and support long:term performance.
Social media management
* Help shape our organic social media strategy by defining where we play, how we show up, and who we engage with.
* Take day:to:day ownership of delivering social content, ensuring activity is timely, relevant and aligned with marketing objectives.
* Spot timely content opportunities by staying aware of key events, trends and conversations shaping the UK landscape.
* Lead our presence across the UK market including planning, scheduling and insight reporting.
* Support key spokespeople with building and maintaining a strong presence in the market.
* Collaborate with the wider teams (e.g. Sales, Events, HR) on content opportunities, ensuring all messaging is on:brand and audience appropriate.
* Act as the main point of contact for social media queries, championing new ideas and approaches to keep our social content fresh, compelling and impactful.
Cross:functional collaboration
* Work alongside the Brand and Coms team to ensure all content reflects our brand and tone of voice.
* Support the wider marketing team with broader content initiatives as required.
The person:
* A fresh, curious mindset with a desire to bring new ideas to the table.
* A drive to explore more effective ways of working to improve productivity and drive engagement.
* Up to date on evolving content trends, emerging social and digital platforms, and shifts in audience and competitor behaviour.
* A collaborative and adaptable outlook, with a willingness to support broader team efforts and contribute to shared goals.
Whats included:
As a Content Marketing and Social Media Executive at our award:winning headquarters in Wrexham, youll enjoy welcoming, spacious, state:of:the:art offices, plus communal spaces including a treehouse : we like to do things differently around here Youll also benefit from:
* Permanent contract
* 25 days annual leave plus bank holidays
* Mental health s