Senior Customer Manager, Retail
Position Title: Senior Customer Manager, Retail
Position Type: Regular – Full-Time
Requisition ID: 39369
Location: Scarborough / Hybrid
Overview
At McCain, we’re proud to work with some of the UK’s biggest and most exciting retailers. We’re looking for a driven, commercially savvy Senior Customer Manager to lead strategic retail customer relationships and drive growth.
Responsibilities
* Build and manage trusted, long‑term partnerships with key UK retail customers.
* Lead the creation and delivery of annual joint business plans with a focus on volume, net sales and market share growth.
* Manage the customer P&L, delivering accurate forecasts and driving profitable growth.
* Drive customer strategy internally, ensuring all teams are aligned.
* Design, negotiate and deliver a 12‑month promotional calendar that supports brand and category growth.
* Collaborate with customer marketing to deliver space and availability plans.
* Work with category teams to deliver wins through data‑led insights.
* Develop and deliver persuasive NPD presentations, securing listings through strong commercial and category rationale.
* Partner with supply chain teams to ensure operational excellence and efficient volume management.
* Play a key role in future planning, shaping a bold 3‑year customer vision.
* Support wider business projects and contribute to overall commercial strategy.
* Lead and coach others, promoting a growth mindset and encouraging open, solution‑focused thinking.
Qualifications
* Experience in account management within FMCG, ideally across brand and/or own label.
* Proactive, positive approach with a focus on solutions.
* Strong collaboration, growth, and learning orientation.
* Experience in business planning and project management.
* Comfort with category management data sources.
* Strong numeracy, literacy, and Excel skills.
* Full UK driving licence.
Benefits
* Generous car allowance.
* Performance‑related bonus.
* Annual bonus based on personal performance.
* Excellent pension with employer match up to 12% of pay.
* Flexible holidays – buy/sell up to 5 days per year.
* Optional health cash plan.
* Cycle‑to‑work scheme.
* ‘Chips In’ Volunteering Day Off.
About the Team
The Retail Sales team at McCain consists of Sales, Category and Demand functions, working closely together to share insight and drive results.
Location
Hybrid working model based in Scarborough, with occasional office presence at Customer Experience Centre. No fixed expectation of daily presence; full‑time, office‑based staff encouraged to meet in person around half of their work time.
About McCain
McCain offers global career opportunities with a focus on growth and development.
Leadership Principles
Customers first, collaboration, innovation, empowerment and ownership.
The McCain Experience
We are McCain – a culture rooted in authenticity and trust, offering opportunities to learn, grow and thrive.
McCain Foods is an equal‑opportunity employer. As a global family‑owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
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