Job summary
We are looking to recruit a highly motivated and enthusiastic, part-timePatient Advisor (Medical Receptionist) to join our excellent, friendly team whoprovide a high quality and efficient service to our patients.
Working hours will be:
Tuesday 1:00pm - 6:30pm
Wednesday 8:00am - 6:30pm
Friday 8:00am - 6:00pm
Duties will includeanswering the telephone, dealing with patient enquiries at reception andadministrative duties. The successful candidate will be required to demonstratecompetency in administration with excellent communication skills and have aflexible approach to work within the Practice rota system. Full training willbe provided
Main duties of the job
Opening the surgery in the morning and closing it in the eveningensuring the building and all rooms are secure
Ensure that the telephone system is operational at the beginning of eachworking day and switched over to out of hours service and answer phone when thesurgery is closed.
Receiving and dealing with telephone calls taking accurate messages andtaking action where necessary.
Receiving patients and visitors on arrival at the surgery and directingthem as necessary.
Receiving and recording requests for home visits and printing summaries.
Making appointments for patients with clinical staff and ancillaryservices.
Ensure efficiency of appointment system and monitor flow of patientsinto consulting and treatment rooms.
Dealing with emergencies concerning patients request for GP or nurseassistance.
Process all requests for prescriptions both within two working days.
About us
A busy practice in the uphill area of Lincoln.
A patient list size of over 10,000 patients
4 Equity Partners, 2 Salaried Doctors, 20 Staff directly employed by thePractice
Job description
Job responsibilities
Opening the surgery in the morning and closing it in the evening ensuring the building and all rooms are secure
Ensure that the telephone system is operational at the beginning of each working day and switched over to out of hours service and answer phone when the surgery is closed.
Receiving and dealing with telephone calls taking accurate messages and taking action where necessary.
Receiving patients and visitors on arrival at the surgery and directing them as necessary
Receiving and recording requests for home visits and printing summaries
Making appointments for patients with clinical staff and ancillary services
Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
Dealing with emergencies concerning patients request for GP or nurse assistance
Process all requests for prescriptions both within two working days.
Explain practice arrangements and formal requirements to new patients and those seeking temporary and immediate necessary cover. Ensure procedures are completed
Registering patients
Maintaining accurate patient records
Ensuring filing is up to date
Receiving and distributing incoming mail and ensuring outgoing mail is sent appropriately
Notifying patients regarding any changes of treatment as appropriate
Advising patients of charges for non-NHS services and taking payments and issuing receipts for payments
Liaison with other members of staff and outside agencies
Scanning and processing of electronic mail
Photocopying / shredding
Ensuring the waiting area is kept tidy and comfortable
Ensure that the consulting rooms are checked at the beginning and end of each consulting session and left neat and tidy
Receiving death notifications informing all Practice staff.
Any other duties as they present themselves and are commensurate with grade and responsibilities of the post.
Job description
Job responsibilities
Opening the surgery in the morning and closing it in the evening ensuring the building and all rooms are secure
Ensure that the telephone system is operational at the beginning of each working day and switched over to out of hours service and answer phone when the surgery is closed.
Receiving and dealing with telephone calls taking accurate messages and taking action where necessary.
Receiving patients and visitors on arrival at the surgery and directing them as necessary
Receiving and recording requests for home visits and printing summaries
Making appointments for patients with clinical staff and ancillary services
Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
Dealing with emergencies concerning patients request for GP or nurse assistance
Process all requests for prescriptions both within two working days.
Explain practice arrangements and formal requirements to new patients and those seeking temporary and immediate necessary cover. Ensure procedures are completed
Registering patients
Maintaining accurate patient records
Ensuring filing is up to date
Receiving and distributing incoming mail and ensuring outgoing mail is sent appropriately
Notifying patients regarding any changes of treatment as appropriate
Advising patients of charges for non-NHS services and taking payments and issuing receipts for payments
Liaison with other members of staff and outside agencies
Scanning and processing of electronic mail
Photocopying / shredding
Ensuring the waiting area is kept tidy and comfortable
Ensure that the consulting rooms are checked at the beginning and end of each consulting session and left neat and tidy
Receiving death notifications informing all Practice staff.
Any other duties as they present themselves and are commensurate with grade and responsibilities of the post.
Person Specification
Experience
Essential
* Experience in an administrative role.
* Experience of working with the public.
Desirable
* Previous experience in an NHS setting or GP Practice Previous experience of using SystmOne.
Qualifications
Essential
* GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
* Experience in an administrative role.
* Experience of working with the public.
Desirable
* Previous experience in an NHS setting or GP Practice Previous experience of using SystmOne.
Qualifications
Essential
* GCSE grade A to C in English and Maths
Employer details
Employer name
Minster Medical Practice
Address
Cabourne Court
Lincoln
LN2 2JP
Employer's website