Join to apply for the Team Lead - Client Management role at StoneX Group Inc.
3 days ago Be among the first 25 applicants
Join to apply for the Team Lead - Client Management role at StoneX Group Inc.
Get AI-powered advice on this job and more exclusive features.
Overview
Connecting clients to markets – and talent to opportunity.
With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Overview
Connecting clients to markets – and talent to opportunity.
With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Responsibilities
Position Purpose: A Client Management Team Lead will assure the smooth operation of the department when responding to internal and external requests. In addition, you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments.
Primary Responsibilities:
* Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality
* Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
* Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
* Show ability to lead and maintain high team morale at all time
* Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
* Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
* Monitor incoming trading inquiries and client issues via phone, email and live chat
* Conduct trade research/quotes
* Place Spot FX, CFD’s and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions
* Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
* Build strong relationship with social meadia partners and maintain company’s reputation by reducing client complaints on major medias to minimum
* Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
* Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
* Ensure that the team are diligent in practices that effectively respond to compliance risks and breaches as per the relevant company process
* Demonstrate a positive and professional image at all times
* Deliver comprehensive team results to management team and the whole Retail division
Qualifications
To land this role you will need:
* At least 2 years in FX/CFD industry with experience in management
* Strong mathematical, analytical and problem solving skills
* Strong attention to detail with emphasis on accuracy and timeliness
* Ability to determine minimum maintenance requirements for all currency pairs, CFD’s, metals and commodities
* Sound knowledge to products we offer
What makes you stand out:
* Integrity and the ability to handle sensitive information and maintain confidentiality
* Effective conflict resolution and problem solving skills
* Approachable, flexible, dependable, and conscientiousness
Education:
* BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience
Working environment:
* Hybrid
* Climate controlled office environment.
* Dynamic, time-sensitive environment.
* Competitive package offered for the right individual (base plus commission, and shift allowance for noon shift).
* Extensive training on financial markets and company-focused products, and ongoing education on market analysis, trading strategies, and financial transactions.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at StoneX Group Inc. by 2x
Sign in to set job alerts for “Customer Relationship Management Manager” roles.
London, England, United Kingdom 2 weeks ago
Customer Relationship Management Manager
London, England, United Kingdom 18 hours ago
London, England, United Kingdom 18 hours ago
London, England, United Kingdom 1 week ago
TikTok LIVE - Global Customer Service Operations Manager
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 6 days ago
Greater London, England, United Kingdom 1 week ago
Client Relationship Manager (Professional services)
City Of London, England, United Kingdom 20 hours ago
London Area, United Kingdom £55,000.00-£65,000.00 9 hours ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 days ago
Global Customer Service & Safeguarding Manager
London, England, United Kingdom 2 hours ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Client Relationship Manager, Asset Impact
London, England, United Kingdom 1 month ago
Wembley, England, United Kingdom 1 week ago
Senior Customer Service Delivery Manager
London, England, United Kingdom 1 week ago
Join Our Supervisor Community - London & South West Stores
Greater London, England, United Kingdom 11 months ago
London, England, United Kingdom 1 month ago
Customer Success Director - CRM / ESP / CDP
Join Our Location Manager Community - London & South West Stores
Greater London, England, United Kingdom 11 months ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr