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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain the cleanliness and upkeep of your store.
5. Performing tasks on the shopfloor and in other store areas as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.
Who we are looking for
1. You have a passion for delivering a great customer experience, serving everyone with a smile.
2. You have experience in a customer-facing role and a passion for working within hospitality.
3. You work well within a team, build relationships, and enjoy celebrating success.
4. You are punctual, well-presented, and bring a proactive, hardworking attitude.
5. You are eager to learn new skills and gain new experiences.
6. You thrive in a busy, fast-paced environment.
7. You demonstrate our values at all times – being one team, improving every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
1. Generous annual leave entitlement, with flexible holidays and limited statutory days off.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream to support your financial wellbeing, including early access to earnings, savings, and financial advice.
4. Support from Retail Trust, offering confidential support, virtual GP access, free counselling, and retail rewards.
5. Access to Dobbies Academy for ongoing development through eLearning and training programs.
6. A thriving, passionate, diverse culture committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation.
Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop for a relaxed customer experience.
We also engage in community events and charity work, fostering a welcoming environment for colleagues and customers alike.
We’re dedicated to being a great place to work, encouraging colleagues to be their best selves, share successes, and make it work for our customers.
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