Salary: £25,000 – £27,000 per annum (DOE)
Contract: Full-time, Permanent
The Opportunity
We’re seeking a motivated and detail-focused Credit Controller to join a friendly and supportive finance team based in Mansfield. This role plays a key part in ensuring timely payment collection, maintaining healthy cash flow, and supporting the smooth running of financial operations.
Key Responsibilities
* Monitor customer accounts and follow up on overdue invoices
* Contact customers via phone, email, and post to recover outstanding payments
* Resolve billing queries and disputes in a professional manner
* Keep accurate and up-to-date records of communication and payments
* Produce regular reports on debtor balances and cash collections
* Liaise with internal teams (Sales, Customer Service, etc.) to resolve account issues
* Recommend escalation or legal action for persistent bad debts
* Process card payments and manage accounts on hold
* Allocate receipts and handle write-offs when necessary
* Provide general support to the wider finance team
About You
* Previous experience in credit control, debt recovery, or a similar finance/customer service role
* Confident using accounting software (e.g., Sage, SAP, QuickBooks)
* Competent in Microsoft Excel
* Familiarity with Direct Debit systems (advantageous)
* Strong communication, negotiation, and problem-solving skills
* High level of attention to detail with excellent organisational skills
* Proactive, resilient, and able to manage priorities independently
* A collaborative team player
Key Competencies
* Analytical thinking
* Persistence and resilience
* Time management
* Customer service focus
* Strong organisational skills