Job Description
Job Title: Senior Credit Controller
Salary: £36,000
About the Role
Working closely with the Credit Control Manager, the Senior Credit Controller will take a proactive role in managing the sales ledger, driving cash collection and supporting process improvements within the finance function.
This position requires someone confident in handling complex accounts, building strong B2B relationships and contributing to reporting and month-end processes.
Key Responsibilities
* Take ownership of a section of the sales ledger, ensuring timely collection of outstanding payments
* Proactively manage aged debt, reducing overdue balances and escalating issues where necessary
* Build and maintain strong relationships with customers to resolve queries efficiently
* Process and allocate payments accurately (bank transfers, cheques, card payments)
* Perform credit checks on new and existing customers and make recommendations on credit limits
* Work closely with Dispatch to release held orders in line with agreed credit terms
* Investigate and resolve invoice and account queries
* Issue credits and process refunds as required
* Manage EDI and daily invoice distribution
* Collect and attach PODs to outstanding invoices
* Perform bank reconciliations
* Contribute to month-end reporting and provide analysis on aged debt
* Identify opportunities to improve processes and efficiencies within credit control
Skills & Experience Required
* Proven experience within a B2B Credit Control or Sales Ledger role
* Experience managing larger or more complex accounts
* Confident handling escalations and negotiating payment plans
* Strong Excel skills (including Pivot Tables and VLOOKUPs)
* High attention to detail with strong numerical ability
* Ability to work to deadlines in a fast-paced environment
* Proactive, organised and confident communicator
* Experience with NetSuite (desirable but not essential)