The Operational Support Manager is a key strategic and operational link between Head Office and our restaurant sites. This role exists to drive revenue, uphold brand standards, ensure operational efficiency, and support team performance across all functions.
Through structured communication, systems oversight, guest engagement, training, and audits, you'll ensure that all sites operate with consistency, accountability, and commercial focus.
Key Responsibilities:
* Revenue & Bookings: Manage overflow booking enquiries, maximise conversion, and drive bookings during off-peak periods.
* Events: Work with Marketing and Managers to plan and deliver seasonal and group events that engage guests and generate sales.
* Guest Relations: Monitor reviews, manage complaints, and track HGEM reports to drive guest retention.
* Online Channels: Oversee gift cards, merchandise, and third-party delivery platforms to ensure accuracy and optimisation.
* Systems Oversight: Ensure POS, stock, and purchasing systems are accurate and fully utilised; support site leaders in troubleshooting.
* Maintenance: Coordinate servicing, repairs, and contractor management across sites.
What you'll bring:
* A strong background in restaurants or hospitality operations.
* Excellent organisational, communication, and problem-solving skills.
* Commercial awareness with a focus on delivering results.
* Confidence in managing systems, audits, and training across multiple sites.
This is a hands-on, fast-paced role where you'll make a real difference to the performance and success of the group.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
* Referral programme
Work Location: In person