Sue Ross Recruitment are pleased to be working with their client based in south Sheffield who are looking for a Service Support Co‑Ordinator/ Administrator to join their small but well established team. This is a full time, Monday to Friday role on a temporary basis with the potential for the role to be extended and possibly become permanent.
The right candidate will have excellent customer service experience combined with the ability to liaise with and organise a very demanding workload. You must be able to maintain excellent customer working relationships and demonstrate confident telephone skills. You will combine this with a highly organised mindset and attention to detail.
Daily duties and responsibilities for this role include:
* Answering incoming calls
* Providing front line support to agents and customers
* Diary management and co‑ordinating appointments in line with the requirements of the job
* Obtaining paperwork from 3rd parties ensuring compliance
* Keeping accurate records of information from both customers and clients
Candidate Requirements for the Service support co-ordinator
* Ability to work equally well alone or as part of a team
* Excellent communication skills
* Ability to manage workloads, work calmly and methodically
* Great attention to detail
This is a truly professional services company who take pride in their business and have a successful team culture. Our client are looking for an energetic candidate who enjoys finding solutions and can manage expectations whilst providing a personalised experience to each query under often strict timelines. To be considered for this role you must be confident, articulate and well organised. Experience of understanding vulnerable customers will be desirable. Our client offer excellent working conditions, on site parking and a wonderful ethos.
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