Overview
Navitas Plymouth, England, United Kingdom
Join to apply for the Student Experience Manager role at Navitas. This onsite college-based role is based in Plymouth, England, United Kingdom. Interviews for shortlisted candidates will take place on Tuesday 18th November. Applicants must have the right to work in the UK.
The Student Experience Manager will oversee all aspects of the student journey, ensuring the highest quality experience from pre-departure to graduation. You will organise student events, manage student records, support visa and safeguarding compliance, and develop strong relationships with students, staff, and external partners. You will lead a dedicated team, coordinate various student services, and work closely with stakeholders to continually enhance the student experience.
Hours of Work: full time.
The role requires coordinating services, managing finances, ensuring compliance with visa regulations, and championing safeguarding across the student experience.
Meet the Organisation: The University of Plymouth international College (UPIC) is a recognised associate college of the University of Plymouth, managed by Navitas. UPIC welcomes international students and delivers pathway programmes leading to undergraduate and postgraduate study. The college is focused on delivering outstanding student support and a memorable student experience within the Navitas Europe network.
"The time is now" to apply if you have the passion and experience to excel as our Student Experience Manager.
Please note: This is an onsite college-based role. Applicants must have the right to work in the UK.
Responsibilities
* Coordinate and implement engaging student events, activities, and transition programmes to foster a vibrant college community
* Support election and onboarding of Student Representatives and Presidents
* Develop onboarding and orientation processes for new students each semester
* Oversee the college's Compass Programme, including attendance monitoring and welfare support
* Manage student communication channels, including reception areas, noticeboards, and classroom communications
* Provide high-quality frontline services to support students' needs
* Lead the Operational Advisory Group to drive continuous improvement
* Liaise with parents and guardians to meet requirements for under 18s students
* Ensure compliance with safeguarding, Prevent, HSM, and other regulatory standards
* Maintain and update student records to ensure accuracy and compliance with university and external stakeholder expectations
* Support student financial administration, including fee processing and debt management
Qualifications
* Recent experience (within the past five years) working in a school, college, or university environment, with a focus on student services or support
* Proven line management experience with the ability to motivate and lead a team
* Excellent organisational skills and the ability to manage multiple priorities effectively
* Strong communication skills, confident engaging with students, staff, parents, and external partners
Additional Information
Interviews for shortlisted candidates will take place on Tuesday 18th November.
#J-18808-Ljbffr