To be responsibe for booking the appointments in Outpatients Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern. Assist members of the clinical staff with any queries concerning administrative processes To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trus Planning and Organisational Duties To locate and prepare casenotes for patients attending for elective admission and pre-operative assessment and be responsible for the recording on PAS of all patientoutcomes within agreed deadlines where appropriate To apply Trust and National policies and procedures in order to achieve internal andexternal targets and deadlines To be responsible for the quality and accuracy of all data input of both written andelectronic information that they are recording. To resolve queries and redirect enquiries by utilising the knowledge andimplementation of the 'Booking Methodology' and 'Waiting Time' targets To undertake general clerical tasks as appropriate e.g. filing, photocopying Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes.
Produce and send all patient correspondence and information relating to booking in accordance with procedures and data quality standards in a timely and accurate manner in accordance with Trust and National targets and guidelines Deal with the cancellation of clinics / theatre sessions and rebooking of patients in accordance with instructions and guidelines Maintain the accuracy of IP/OP Waiting Lists by ongoing validation ensuring compliance with access times and targets Communications and Key Working Relationships Demonstrate effective communication using the spoken and written word to influencethe outcome Demonstrate awareness and sensitivity of patients with hearing difficulties and wherepatients language is not English Receive and process all messages in accordance with instructions Utilise the Trust's IT resources appropriately in line with the policies and procedures Maintain accurate, timely and legible written and electronic records Responsibility for Finance To be aware of the need for cost effective use of resources when delivering theservice Responsibility for Human Resources Adhere to Trust Policies, Procedures and Guidelines Ensure compliance with Mandatory training requirements in accordance with TrustPolicy Compliance with Trust Policies and Procedures Responsibility for Health & Safety Summon Security personnel to the department as and when required using owninitiative To comply with all Health and Safety issues taking a proactive role by managing theHealth and safety of themselves and others at all times where practicably possible. To take individual responsibility for managing risks within own working environment,complying with Trust regulations around reporting and managing risk reductionstrategies. To be involved in managing related risk assessments and effectively taking care toinclude others that may be affected by their actions. To be pro-active regarding potential Health and Safety issues.
Responsibility for Teaching Support a learning environment to enable all members of the team to develop Recognise and accept responsibility for your own personal development Support developments that contribute to individual goals and to those of thedepartment