JOB TITLE: Scheduling Coordinator
LOCATION: Bridgwater, Somerset
SALARY: Competitive Salary DOE
HOURS: Monday - Friday, 8:30am till 5:00pm
BENEFITS:
1. 22 days annual leave plus Bank Holidays
2. Free parking
3. Cycle to Work scheme
4. Company Pension (4% employer / 5% employee)
5. Supportive and collaborative team
6. Forward-thinking and rapidly growing business
We are seeking a well-organised and passionate Scheduling Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country.
MAIN RESPONSIBILITIES:
Scheduling:
7. Scheduling of a team of field engineers
8. Effective route planning and management of service level agreements
9. Schedule and book where required all reactive and planned works to appropriate technician, paying particular attention to customer and engineer locations, expertise, qualifications and response targets
10. Manage internal processes and customer forecasts as required
11. Ensure jobs are complete within timelines or escalating as appropriate
12. Monitor technician's travel, work activity and respond to issues accordingly
13. Follow through customer enquiries from initial point of contact to completion
Customer Service:
14. Management and organisation of shared inboxes
15. Data handling and entry including ensuring all enquiries are accurately processed.
16. Process sales orders accurately by telephone and e-mail, in accordance with the company's processes.
17. Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact.
Key Skills:
18. Prior experience in scheduling
19. Experience of working in fast paced and multiskilled environment
20. Proficiency in using MS package, Word, Excel and Outlook in particular
21. Ability to instruct change and suggest improvements (must be able to demonstrate it during interview process)
22. Ability to work with numerous bespoke software's and be able to understand and interpret technical information
23. Self-motivated and strong team player
24. Effective planning and organising abilities.
25. Ability to act proactively to deadlines and with limited direct supervision is essential
NEXT STEPS: Please apply online or send your CV to. Alternatively, you can call Nicole on .
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