Lead Customer Success Manager
Location: Belfast / Hybrid
Type: Full-time
Industry: Technology Training
Overview
Our client, a leader in the technology training industry, is seeking a Customer Success Lead to oversee relationships with a portfolio of high‑profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients.
Key Responsibilities
* Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long‑term retention.
* Lead strategic conversations to understand client objectives and design solutions that deliver tangible business results.
* Oversee delivery of training programmes, coordinating with operations, instructors, and product teams.
* Manage client feedback, identify risks, and implement improvements to enhance service quality.
* Spot and nurture opportunities for account growth, renewals, and cross‑selling.
* Mentor junior members of the Customer Success team and promote best practices across the function.
* Maintain accurate reporting and CRM updates to support forecasting and performance tracking.
Qualifications
* 4+ years’ experience in Customer Success, Account Management, or Client Delivery, ideally in technology, SaaS, or training environments.
* Strong track record of managing senior client relationships within financial services or capital markets.
* Excellent communication, negotiation, and stakeholder management skills.
* Highly organised, proactive, and capable of managing multiple accounts simultaneously.
* Skilled in client onboarding, requirements gathering, and outcome‑based delivery.
* Experience with CRM systems and business reporting tools.
* A strategic mindset with a passion for enabling client success and continuous improvement.
What’s on Offer
* Competitive salary and benefits package.
* Opportunity to work directly with global capital markets clients.
* A collaborative, growing team within an innovative technology training business.
* Career progression and ongoing professional development opportunities.
* Flexible hybrid or fully remote working model.
If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.
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