Description
Our local government clients in Nottinghamshire are recruiting a Homelink Advisor to support Housing Solutions in helping applicants complete a HomeLink Housing application. Must be available for immediate start.
Responsibility
Supporting people to complete Housing Applications – either in person or over the phone
Verifying the eligibility of applicants joining the housing register
Ensuring applicants are placed within appropriate priority bands according to the allocations policy
Providing quality customer advice on a wide range of housing options
Maintaining effective liaison and relationship building with internal and external representatives
Provide effective and efficient administrative services.
Qualification – Essential
GCSE Grade (or equivalent) in English Language and Mathematics.
NVQ Level 2/3 in Housing Management, or willing to work towards a qualification. Or a part qualification of the Chartered Institute of Housing.
Advanced – Microsoft Office (Word, Excel, Outlook), social media and accounting software.
Criteria to be Evaluated at the Shortlisting Stage - We are looking for candidates with:
Experience of working in a housing environment and an ability to learn.
Ability to make accurate and timely decisions, often in pressurised situations, and to always act tactfully and with sensitivity and courtesy.
Particularly regarding the qualification and eligibility of applicants for social housing in accordance with the allocations policy.
Demonstrated a firm but fair approach to managing, customer services and relationships whilst maintaining a professional attitude.
Evidence of carrying out individual assessments to determine qualification and eligibility for social housing.
Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time.
Good interpersonal skills and a proven ability to communicate effectively at all levels.
Knowledge and experience with homelessness legislation would be beneficial.
Essential Compliance Requirements
3 Years References, including current employment
Willing to engage in the mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace