TITLE: Customer Service Advisor
JOB REF: PV11234
EMPLOYMENT TYPE: Permanent
LOCATION: Syston
SALARY: Up to £29,000 per annum dependent on experience
HOURS: Monday to Friday, 8.30am to 5.00pm
Hybrid option working: 2 days a week to work from home 3 days a week work in the office.
BENEFITS: Non-contributory pension, private healthcare, 25 days holiday
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service professional to join a growing and sociable team. It is a great place to work, and they encourage getting involved in local environment projects, volunteering days and other optional activities. The ideal candidate will have worked in a call centre type environment within an office and be driven by achieving team and individual targets.
As a Customer Service Advisor, you will be the first port of call for new and existing customer enquiries into the business. Your primary responsibility will be to process applications for both new business and renewals, and there will be a combination of phone, online chat, and admin responsibilities.
The Opportunity:
To provide advice to customers via e-mail & phone. To work in an exciting and fast-paced environment for a company that really looks after their staff. It is a small close know team to work in. Extensive training will be given to ensure you are equipped with product knowledge and customers receive excellent service.
Role profile:
* Contacting existing customers regarding renewal applications
* Assist new and existing customers with queries via phone, email and online chat.
* Providing product information to new and existing customers
* Assisting customers with administrative changes such as cancellations and updating contact details
* Up-sell and cross-sell additional products
* Adhere to compliance requirements
* To maintain a high degree of product knowledge.
* No cold calling involved.
Essential Skills and experience
* Experience in delivering amazing customer service
* Experience with using CRM or equivalent system
* Experience in talking to people over the phone
* Have strong active listening skills
* Ability to use initiative to help our customers
* Enjoy working in a fast-paced tea.
* Are motivated to achieve positive results and reach targets
* Basic knowledge of Microsoft packages
Person profile:
* Previous experience in a customer service and administrative role
* Confident phone manner
* Excellent attention to detail.
* Excellent communication skills both written and verbal
* A team player
* The ability to work under pressure and to tight deadlines
Due to the location own transport is essential
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
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