The Role
:
As an Aftersales Manager, you'll collaborate closely with the Branch Director to oversee Aftersales operations, devising and executing strategies to enhance revenue and profitability.
Responsibilities:
1. To guide, inspire, and assist the Aftersales team.
2. Handle customer grievances, ensuring satisfaction through superior communication.
3. Conduct regular evaluations with the team to uncover business opportunities and pinpoint training needs.
4. Recruit and develop team members, ensuring skillset optimisation across all aftersales departments.
5. Oversee monthly performance reviews, analysing KPIs to drive improvements.
6. Develop cohesive strategies with sales and marketing to elevate the customer experience.
7. Enforce procedural adherence, ensuring seamless interdepartmental operations.
Requirements:
8. Previously worked as an Assistant Aftersales Manager, Aftersales Manager or in a similar role.
9. Proven Aftersales experience within the Automotive Industry.
10. Capable to utilise specialised computer-driven systems.
11. Strong communication and analytical skills.
12. Full UK driving licence with fewer than 6 penalty points.
Benefits:
13. 22 days of annual leave plus Bank Holidays
14. Employee and family discounts
15. Annual profit share scheme
16. Company pension scheme
17. Free eye tests