About Us:
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well-being, creating an environment where members and staff alike feel valued and inspired.
Job Purpose:
As Cleaning Supervisor at Colets Health Club, you will play a key leadership role in maintaining the exceptional standards expected within a private members' health club serving over 5,000 members. This is a hands-on supervisory position responsible for ensuring the consistent delivery of high-quality cleaning services across all club facilities.
You will lead, develop and inspire the cleaning team, ensuring all areas of the Club reflect our core values: Authentic, Supportive, Welcoming, Motivated, Friendly and Proud. Your leadership will directly contribute to delivering an outstanding environment in which members feel valued, comfortable and confident in our standards.
Role and Responsibilities:
Member Experience:
* Maintain a visible presence within the Club, supporting members in a friendly, approachable and professional manner.
* Respond promptly and effectively to member queries or concerns relating to cleanliness.
* Work collaboratively with other departments to ensure a seamless and welcoming member experience.
People:
Leadership & Team Development
* Supervise, support and motivate the cleaning team to deliver excellence in all areas of the Club.
* Lead by example, demonstrating professionalism, pride and a positive attitude at all times.
* Train, coach and develop team members to ensure consistent adherence to Club standards and procedures.
* Conduct regular quality inspections and provide constructive feedback to maintain exceptional presentation.
* Ensure all team members are appropriately trained, uniformed and equipped to perform their duties safely and effectively.
Operations:
* Oversee daily cleaning operations across all facilities, including gym floors, studios, changing rooms, poolside areas, treatment rooms and communal spaces.
* Maintain high standards of hygiene, cleanliness and presentation in line with the expectations of a premium
* private members' club.
* Implement and monitor cleaning schedules to ensure efficiency and thoroughness.
* Train staff in the safe and effective use of modern cleaning equipment and technologies.
* Manage stock levels of cleaning consumables and equipment, ensuring timely ordering and cost control.
Health & Safety Compliance:
* Ensure full compliance with all health and safety legislation and Club policies.
* Conduct risk assessments where required and promote a strong culture of safety awareness within the team.
* Ensure COSHH regulations are adhered to and that all materials are stored and handled correctly.
Cultural / Values
Commit to the company values and personality.
Our Values:
Authentic – We are not-for-profit. We are inclusive, unpretentious and trustworthy
Supportive – We genuinely care - We are supportive of our community, members and each other
Welcoming – Not just another corporate gym - We do things a little differently
United – Coming together on the journey – Developing a unified and capable team committed to our vision
Our Personality:
Friendly – Outgoing – enthusiastically engages with both colleagues & members
Motivated – Positive – Brings a 'can-do' energy that brightens up those around them
Proud – Engaged – Part of the team, driven to make a genuine contribution
Be aware of the core business anchors of Colets and embed them into your department:
* Create the right environment
* Being a Great place to work
* Going Beyond Member Satisfaction
* Fuelling Surplus to Reinvest
KPI's:
* Member NPS Score
Qualifications / Educational Requirements:
* COSHH & Manual Handling (can be trained)
Preferred Skills and Experience:
* Proven experience in a supervisory role within cleaning, hospitality, leisure or a similar environment.
* Strong leadership skills with the ability to motivate and develop a team.
* Highly organised with excellent attention to detail.
* Confident communicator, comfortable interacting with staff, members and visitors.
* Proactive, dependable and able to work independently using your own initiative.
* Flexible to work a combination of early morning and evening shifts across a 7-day rota as required.
Personal Qualities:
Motivated, friendly, and approachable.
Proud of delivering high-quality service.
A can-do attitude with the ability to solve problems under pressure.
Passionate about making a difference in a not-for-profit environment.
At Colets Health Club, we take pride in our community. As Cleaning Supervisor, you will embody our values every day — creating an environment that is not only impeccably maintained but also genuinely welcoming, supportive and reflective of the high standards our members expect.
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Location
Thames Ditton, Surrey
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Department
Cleaning
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Employment Type
Full / Part Time
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Minimum Experience
Manager/Supervisor
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Compensation
13.21 PH / £27,477 PA (FTE)
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