A leading family‑run dealer group in South East Wales is seeking an experienced Aftersales Manager to oversee multiple locations and drive excellence in aftersales operations. This highly rewarding role is suitable for a professional with proven management experience within the motor trade, offering a competitive package and an opportunity to lead and develop teams across several sites.
Benefits
* Basic salary up to £40,000, negotiable based on experience
* OTE of up to £45,000 through bonus scheme
* Company pool vehicle or fuel allowance for distant sites (no regular company car scheme)
* Competitive holiday entitlement, negotiable to suit
* Workplace pension scheme
* Full manufacturer‑accredited training and ongoing development
* No weekend working; standard hours Monday to Friday, 8:00am-5:00pm
* Opportunities for career progression within a reputable family‑run group
Responsibilities
* Lead and manage multiple teams of Vehicle Technicians and Service Advisors across various locations
* Oversee efficient and professional aftersales operations to maximise workshop utilisation
* Ensure high levels of customer satisfaction through excellent service delivery
* Support and motivate staff to meet performance targets and uphold company policies
* Maintain accurate records and ensure compliance with manufacturer standards
* Collaborate with senior management to implement improvement initiatives
* Manage workshop workflow, parts sales, and Labour sales to optimise profitability
* Support business growth through effective aftersales strategies
Requirements
* Proven experience as a Service Manager, Aftersales Manager, or similar within a small to medium‑size franchise‑approved dealership
* Strong leadership and team management skills
* Excellent organisational and communication abilities
* IT literacy and proficiency with dealership management systems
* Valid UK driving licence with minimal points
* Living within South East Wales or nearby transportation links
This is an outstanding chance to take the next step in your career with a reputable dealer group, managing multiple locations and leading motivated teams.
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