We are looking for an Account Manager (Maternity Cover) to join the focusgov team and help us create great digital services that will have a positive impact on vulnerable peoples' lives. Please note this is a fixed term contract providing maternity cover until the end of August 2026.
We are a leading provider of digital solutions and digital transformation services within social care. We are already working with over forty local authorities throughout the country. Our Care Leavers App is used to provide help and support to young people leaving care and we have co-produced digital projects for those with special educational needs and disabilities, and children in care. We are now seeking an experienced Account Manager who can build excellent relationships with new and existing clients from the public sector. Our Account Managers are key member within the Client Services team and are responsible for building and growing client relationships, identifying new opportunities for client growth, ensuring excellent standards of service and meeting personal targets.
Typically an Account Manager at focusgov will be getting stuck into:
Managing support calls from clients and communicating issues to the technical team, keeping clients updated with progress and managing issues through to resolution.
Liaise with Project Manager on individual projects in an advisory capacity, ensuring the project deliverables align with the overall account, targets and business objectives.
Track basic sales metrics and pipeline into CRM, SMT and monthly operational plans, review sales performance against agreed KPIs and targets.
Share knowledge gained and feedback from existing customers to help refine existing products and develop new products and services.
a minimum of one year in an Account Manager or Account Executive role in one of the following: a digital or marketing agency; or a within software development environment.
someone with demonstrable experience of managing and growing multiple client accounts.
possess excellent communication skills and phone manner; have experience of using Microsoft 365 suite, Google Docs, project or task management software.
experience in use of Hubspot CRM.
knowledge of the website or app production lifecycle, managing digital projects or some web design / development processes such as UX or accessibility
this role is home / remote based. this is a fixed term role running until the end of August 2026, there is the possibility of extending this but it would be very much dependent on trading conditions and performance.
Private Medical Insurance through BUPA.
~ NEST Pension.
~ Employee Assistance Programme and Wellbeing Strategy.
~ Remote working.
~28 days holiday plus additional time off for birthdays / Christmas and New Year.
Please no agencies, thank you.