Crm salesforce administrator

Job Description

CRM Administrator - 13 months FTC


The CRM Administrator will be part of our Business Support team. The role will play a major part in supporting the UK&I commercial business and will be the main contact for all CRM administration/support-related queries. You will be a self-starter, show a passion for all things CRM and want to learn a wide range of new skills and technologies.


Role and responsibilities

DATA INTEGRITY

* CRM user management and permission setting
* Deletion/updating/creation of records within Salesforce
* Ongoing data management, ensuring data is accurate and consistent; updated promptly and processed by correct rules and procedures
* Serve as a gatekeeper for ensuring best practices and integrity of the System

REPORTING

* Maintain existing reports and dashboards, and identify gaps in reporting/ areas for improvement.
* Develop best-in-class reporting, utilising the full capabilities of Salesforce (e.g. Einstein Analytics).
* Provide ad-hoc reports when required.

USER SUPPORT

* Manage the UK&I Salesforce helpdesk and successfully resolve end-user issues in a timely manner.
* Keep all UK&I stakeholders up to date regarding issues affecting the system.

TRAINING