Firmin Recruit is delighted to be working with our established manufacturing client based in Sittingbourne. They are recruitng for an experienced Customer Services Advsior to join their friendly team. The role is office-based, and this is a busy and fast-paced role working with a friendly and established customer services team. environment. JOB PURPOSE To coordinate and monitor the progression of customer orders through the system, ensuring accuracy is always maintained, and to provide administration support to the account manager and project managers. KEY ACCOUNTABILITIES To proactively monitor progress of orders, identifying issues, changes, developments, and potential problems. To be the daily interface with the client on all order issues, dealing with enquiries in a professional and timely manner. To process sales quotes, sales orders, and purchase orders through the system. Communicate order requirements to the internal teams for the timely completion of orders. Preparation and processing of Packing Lists as needed in a timely manner. To organise customer deliveries, including quoting, raising freight purchase orders, and the administration of all freight forwarding documents for global shipments. Prepare export invoices for the relevant global shipments. Ensuring accurate export documentation is provided in a timely manner. Attend customer meetings with the Account, (Global) Program and Project Managers as required. To maintain customer price lists within the system, updating any external order documents with the updated prices. To enter accurate information into the Company databases, including Excel. To enter accurate information and ensure the order status is continually updated in the client’s ordering platforms. Liaising with customers,the warehouse, and suppliers regarding delivery logistics. Advise and respond effectively to any customer enquiries or requests Dealing with all customer service issues, including managing complaints and customer feedback forms. In collaboration with the Account, (Global) Program and Project Managers manage customer call offs, including communicating with the customer. Supporting the project management, product development, sales and marketing teams as required. Support the preparation of the weekly highlight reports and other necessary reports on project / order status as requested by the Account, (Global) Program and Project Managers. Prepare monthly KPI reports for all Sales Orders. To assist in answering the incoming telephone calls received by the Company. Skills & Experience Effective oral and written communication Organisational skills Strong time management Computer literate with knowledge of Word, Excel, and Project software Minimum of three years customer service experience within a busy office environment Team player, strong interpersonal skills, -self-motivated and willing to travel when necessary. Hours: 37.5 Hrs per week - Monday-Friday Benefits, Parking, Pension, 25 days holiday Bank Holiday. Gym, Flexible working, Private Health care, etc.