1. Tax Administrator - Guildford
2. Salary up to £25,000
About Our Client
Our client, a well known and growing company in Guildford are looking for a Tax Administrator to join their Accountancy team.
Job Description
The Tax Administrator will support the Tax Specialists in ensuring that a high level of quality is maintained in the delivery of our Self-Assessment Service to our clients. The Tax administrator must maintain the professional image of the company and encompass the passion and motivation to meet the required targets. Responsibilities Customer Service
3. To build and maintain effective relationships with potential clients and existing
customers, by use of appropriate questioning, clarification and language.
4. To communicate courteously with all customers by telephone and email, progressing
issues and queries to a successful conclusion at the earliest time.
5. To speak positively and enthusiastically about the company and its products and
services to ensure that a professional company and brand image is provided at alltimes to customers and colleagues. Commercial
6. Administrative support to the Accountancy Specialists, including communicating
with clients by phone and email.
7. Learning basic book-keeping; recording transactions including sales, purchases, income, receipts and payments by our clients.
8. To ensure that all databases are kept up-to-date with progressing work and client
details.
9. To ensure that all departmental records (paper and electronic) are kept in
accordance with good practice and Data Protection standards.
10. To follow and where possible improve departmental processes and Company service
standards. Teamwork
11. To pro-actively assist the Sales Department and Tax Specialist with all required
duties.
12. To be efficient in escalating any client issues or potential issues to your line
specialist. Knowledge
13. To understand how to meet the requirements of a completed submission.
14. To constantly maintain a good level of understanding and knowledge of the
company's services and products, ensuring that customer queries can be dealt withaccurately and appropriately and supported by the department.
The Successful Applicant
15. Well-developed communication skills, both written and verbal.
16. Clear telephone manner and clear listening skills.
17. Excellent customer focus.Demonstrates drive and positive approach to work and a determination and motivation to achieve targets.
What's on Offer
Tax Administrator - Salary up to £25,000 - Progression prospects. - Permanent role.