Reverse Supply Chain Manager, Mobile Supply Chain
SquareTrade is the fastest growing partner in the global device protection market, working with many of the world’s largest operators, retailers and manufacturers. Our customer‑first culture and digital innovation enable us to protect over 140 million devices worldwide and to transform a traditionally low‑margin service into a high‑value experience. Our focus on sustainability, repair, and trade‑in programs drives the continued success of the business across Europe and beyond.
The Reverse Supply Chain Manager is responsible for maximizing the commercial and operational value of electronic assets exiting the supply chain or obtained through trade‑in programs—broken, returned or surplus mobile devices, consumer electronics (CE), TVs, and other asset categories. The role combines commercial analysis, strategic partner management, and operational excellence to drive optimal monetization, reuse, and sustainability outcomes for SquareTrade’s asset portfolio.
Job Responsibilities
* Manage all assets across mobile, CE, TV and other categories that result as a byproduct of servicing insurance claims.
* Oversee the sale of broken or surplus assets, ensuring maximum recovery value through resale, refurbishment or recycling.
* Develop and manage commercial relationships with third‑party buyers to secure the best commercial outcomes.
* Manage the sales of devices obtained through trade‑in programs and own the commercial model that determines consumer‑facing propositions.
* Create and refine commercial models to assess optimal outcomes for electronic assets—determining whether to sell, repair or reuse.
* Conduct ongoing reviews of monetization routes to ensure the most efficient and profitable asset recovery strategy.
* Explore salvaging and reuse opportunities as part of SquareTrade’s repair strategy where applicable.
* Develop and manage value‑add activities to improve asset utilisation (e.g., refurbishment or component reuse before monetisation).
* Own the development, tracking and analysis of operational KPIs related to asset management effectiveness to identify improvement opportunities.
* Manage the Trade‑In capability to ensure effective monetisation of devices for partners as needed.
* Support broader inventory management activities, including overstock and obsolescence management, WIP tracking and asset flow optimisation.
* Contribute to supply‑chain efficiency by assisting with stock replacement matrix adjustments and ensuring assets are properly categorized and tracked.
* Collaborate closely with Demand Planning and Purchasing teams to coordinate upstream and downstream asset movements and align with forecasted demand.
* Asset recovery value per category or channel.
* Margin contribution from resale or refurbishment programmes.
* Accuracy and efficiency of asset flow and reporting.
* Partner satisfaction and commercial performance metrics.
* Trade‑in programme commercial efficiency.
Qualifications
* Strong analytical and commercial mindset with a focus on profitability and asset optimisation.
* Excellent negotiation and partner management skills.
* Operationally adept with a structured approach to process improvement.
* Proficiency in data analysis, KPI tracking and financial assessment tools (Excel, Power BI, etc.).
* Collaborative and able to work cross‑functionally across supply chain, finance and commercial teams.
* Experience in negotiating with external third parties.
* Experience delivering commercial improvements.
* Experience in executing on strategic objectives.
Preferred
* Knowledge of SQL.
* Knowledge of automation (Python, Power Automate, Copilot Studio).
* Business‑level French or German.
* Degree‑level education.
Additional Information
We work in a hybrid model: 3 days in the office, 2 days from home.
Equal Opportunity Statement
All your information will be kept confidential according to EEO guidelines.
SquareTrade is an Equal Opportunity Employer.
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