Adecco is recruiting a Senior Member & Residents Services Officer on behalf of a large public sector organisation. This is a senior operational role within a responsive repairs and housing environment, focused on delivering a high‑quality complaints and enquiries service for residents, Members and senior stakeholders. This position offers an excellent opportunity for an experienced complaints professional to play a key role in service improvement while managing complex and high‑profile casework. Senior Member & Residents Services Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Fixed Term Contract - 1st May 2026 to 31st March 2027 Grade 11 - £46,968 - £49,056 per annum Hybrid Working - expected in office 2 days per week (flexible) The Role Reporting into the Member & Residents Services Manager, you will: Lead on the investigation and resolution of complex and high‑profile complaints and enquiries Manage Stage 1 and Stage 2 complaints, FOI and Subject Access Requests Respond to enquiries from Elected Members, MPs, senior officers and external bodies Deputise for the Manager when required, including providing guidance and direction to officers Supervise and support Members & Residents Services Officers to ensure high standards of case handling Ensure accurate recording, monitoring and closure of cases in line with agreed targets Use complaint data and in...