Patient Liaison Officer (Bank)
Harbour Hospital
Bank Shifts
Salary: Up to £15.00 per hour (depending on level of experience, training and qualification)
Circle Health Group is Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Overview
Advert Description
Patient Liaison Officer (Bank)
Harbour Hospital
Bank Shifts
Salary: Up to £15.00 per hour (depending on level of experience, training and qualification)
Circle Health Group is Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department. This is a bank role working on an “as and when required” basis; you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.
Responsibilities
* You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
* You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
* You facilitate necessary access times and information required for patients to convert to procedure.
* You appropriately influence patients to choose Circle Health Group for their procedure.
* You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
* You book appropriate self-pay patients into a suitable clinic appointment.
* You comply with all relevant mandatory training.
Qualifications
* Customer service using telephone, written and face-to-face communications.
* Working within service performance standards.
* Proven influencing/sales skills.
* Proficient in MS Outlook, Excel and Word.
* Excellent command of the English language, both written and verbal.
* Excellent telephone manner and interpersonal skills.
Benefits
Circle Health Group offers a competitive hourly rate.
Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
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