Job Description
Role: Operations Support Manager
Location: Huddersfield
Salary: £50,000 - £55,000 + Company Car / Allowance
Our client, a market leader in their sector, is seeking an experienced Operations Support Manager to oversee a complex, high-performing Control and Customer Service function. This is a key leadership position responsible for delivering world-class service standards, ensuring operational efficiency, and maintaining exceptional client relationships across a range of high-profile contracts.
You'll lead a diverse team responsible for real-time control operations, customer service, and administrative functions, ensuring that performance and compliance standards are consistently met.
Key Responsibilities
1. Lead and develop a large, multi-functional team to deliver outstanding customer service and operational performance.
2. Ensure effective management of safety incidents, business continuity processes, and major incident control procedures.
3. Drive operational excellence through efficient shift management, workforce planning, and continuous improvement initiatives.
4. Build team capability through structured training, skills development, and cross-functional knowledge sharing.
5. Oversee customer reconciliation processes, ensuring timely and accurate reporting against client ...