IT Service Desk Analyst – 12 month fixed term contract
Birmingham – On site. This role brings you into the technical team to serve as the first point of contact for all technical IT queries from the firm globally.
We support approximately 4000 people globally on various applications including Microsoft Office 365, Microsoft Teams, OneDrive, Cisco AnyConnect, Anywhere365, Azure/IntraID, Windows Defender, Mimecast, Citrix, Lexus Nexis Interaction and Apple mobile technology.
Shift patterns include 07:00 to 15:00 and 14:30‑22:30 with rotational on‑call weekends. The role operates on a “Follow‑the‑Sun” model.
Qualifications and Skills
* Exceptional phone‑base communication skills – clear, enthusiastic, articulate and engaging.
* Experience providing exceptional customer service with a customer‑first focus.
* Must be flexible to work all potential shifts and pick up work from colleagues where needed.
* Be able to deal with multiple calls/tickets/lines of communication all at one time, including customers and teammates.
* Work accurately and quickly to a high level of detail and be patient while under pressure during busy periods.
* Previous experience in a fast‑paced IT Service Desk role would be highly advantageous.
Equality and Diversity
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking.
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