At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgment that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
* Health Insurance
* Dental Insurance
* Life and Disability Insurance
* Flexible Spending and Health Savings Accounts
* Employee Assistance Program
* Retirement Plan
* Paid Time Off
* Tuition Reimbursement
We have an exciting opportunity for a Customer Service Agent in our Vehicle Off Road Team to join our growing Operations Team here at Holman UK. The role is based in our Birmingham office, near the NEC, for the first 6 months, after which you can move to a hybrid working model (from home on Mondays and Fridays). The position is permanent with a salary of £26,000.
Key Responsibilities will include:
* Managing ‘Vehicles off Road (VOR)’ progression and updates
* Effective progress chasing to clarify vehicle and asset status, escalating concerns as needed
* Reducing vehicle off-road time through vendor negotiations and options consideration
* Identifying trends and escalating network performance concerns
* Entering clear, detailed notes to avoid ambiguity
* Communicating with vehicle and parts manufacturers about parts availability
* Updating stakeholders and the business on VOR status
* Chasing customer authorizations when needed
* Organizing roadside assistance for drivers
* Managing diaries, tasks, and actions proactively
What are we looking for?
* Experience in a similar role
* Experience with Epyx 1-Link is advantageous
* Ability to work calmly and professionally under pressure
* Target and deadline-driven mindset
* Experience in the motor industry is desirable but not essential
What’s in it for you?
* 25 days annual holiday + 8 bank holidays
* Floating Day Holiday in lieu of birthday
* Group Personal Pension Plan
* Death in Service insurance
* Critical illness cover
* Free parking
* Health cash plan
* Recognition rewards and employee development opportunities
If this role interests you, we look forward to your application!
The need-to-know parts:
You must have the right to work in the UK. Please declare any past convictions or cautions at application; these do not necessarily exclude you. We do not sponsor visas for this role.
Holman UK is committed to diversity and equal opportunity. We seek to recruit, develop, and retain talented individuals from diverse backgrounds.
Holman is a global automotive leader serving both commercial and consumer clients. Since 1924, The Holman Way has been about doing the right thing for our people, customers, and community. Headquartered in Mount Laurel, New Jersey, Holman is one of North America’s largest family-owned automotive service organizations, with over 6,500 employees across North America, the UK, and Germany.
Holman offers a wide range of automotive services, including fleet management, vehicle fabrication, component manufacturing, logistics, insurance, and retail automotive sales. Guided by core values, Holman is committed to doing what’s right.
Holman provides equal employment opportunities and prohibits discrimination or harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic. This policy covers all aspects of employment.
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