Senior Customer Success Partner, Enterprise
CreatorIQ is the AI-native operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products, and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.
We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!
What you’ll do:
* Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.
* Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
* Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
* Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
* Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
* Partner with Product Support to route technical questions and product-related issues for efficient resolution.
* Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.
* Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
* Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
* Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.
Who you are and what you’ll need for this position:
* Passionate about influencer marketing, creator content and social media measurement
* 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology
* Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations.
* Proven success managing toward business KPIs goals and customer advocacy metrics.
* Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.
* Thrives on solving problems and delivering thoughtful, customer-centric solutions.
* Builds strong, trusted relationships and acts as a strategic advisor to your customers.
* Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies.
* Balances strategic thinking with day-to-day execution and follow-through.
* Stays composed and adaptable in a fast-paced, evolving environment.
* Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.
* Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment.
* Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.
* Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales.
* Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
What you will get from us:
* People: work with talented, collaborative, and friendly people who love what they do.
* Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
* Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
* Stock options as part of our equity-sharing program.
* Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.
* Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.
Who we are:
CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.
At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
Compensation, Benefits and Beyond
We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.
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