Lettings Officer Ptarmigan House, Shrewsbury | 37 hours | Permanent Help turn empty houses into happy homes. We're looking for a proactive and customer‑focused Lettings Officer to join our friendly Housing Services team at STAR Housing. If you enjoy juggling a varied caseload, working with people, and making a real difference to communities, this could be the role for you. What you'll be doing: Managing lettings from start to finish - allocations, tenancy terminations, mutual exchanges and shared ownerships Marketing our homes positively to reduce voids and rent loss Working closely with colleagues, local authority partners and external agencies to deliver smooth, timely lets Supporting customers through the lettings and onboarding process, including those with additional or vulnerable needs Keeping accurate records and maintaining high‑quality data across our housing systems What we're looking for: Experience delivering a high‑quality, customer‑focused service Strong organisational skills and the ability to manage competing priorities Confidence working with housing data, policies and procedures A practical, problem‑solving approach and great communication skills Housing lettings or allocations experience (or closely related casework) is desirable Why join STAR Housing? ✨ Make a genuine difference to local people and communities ✨ Supportive, collaborative team environment ✨ Local Government Pension Scheme ✨ 28 days annual leave (rising to 33 days with 5 years' service) ✨ Opportunities to develop your housing career Based at Ptarmigan House, Shrewsbury Business Park, with travel across STAR homes as part of the role.