Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.
Client Details
Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.
Description
Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
Ensure all relevant data is accurately recorded in the CRM system.
Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
Develop proficiency in product costing and pricing using the company price list.
Provide support and act as a deputy for Sector Managers during their absence.
Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
Issue Purchase Orders for goods and transportation as required.
Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
Adhere to the company's Quality Assurance procedures.
Facilitate effective communication across departments to maintain high levels of customer satisfaction.
Fully understand client needs, build strong relationships, and provide excellent customer support.
Report and resolve any problems or complaints promptly.
Understand team roles and provide cover when necessary.
Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
Generate Certificates of Conformity as per company protocols when needed.
Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
Maintain the warehouse schedule for incoming goods and outbound shipments.
Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.Profile
A successful Customer Support professional should have:
Previous experience in a similar role.
Strong knowledge of export/supply chain.
Strong communication and interpersonal skills.
Proficiency in using customer relationship management (CRM) systems or similar tools.
Problem-solving abilities and a customer-focused mindset.
Attention to detail and organisational skills.
Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and workloads.Job Offer
Competitive salary of approximately £26,000 to £28,000 per annum.
Supportive work environment.
On site parking
24 days annual leave
Benefits package