Admin Officer
Location: Glasgow Tribunals Centre, 20 York Street, Glasgow G2 8GT
Office Based
Hourly rate: £12.36 per hour increasing to £13.25 after 12 weeks
Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm
Contract: This is a temporary position for 19 weeks but due to be extended pending performance and business needs.
Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector.
Key Responsibilities
* Administration & Case Management
* Prepare and maintain case files, court papers, and hearing materials.
* Create, update, and verify records on in-house systems.
* Manage correspondence, filing, post handling, and general office administration.
* Draft standard letters, reports, and meeting minutes.
* Organise and support meetings, training sessions, and other group activities.
Court & Tribunal Support
* Assist in the running of courts and tribunals, including clerking duties.
* Support judges, legal professionals, and court users with accurate documentation.
* Schedule hearings, serve court documents, and process orders and results.
* Handle public, telephone, and written enquiries professionally.
Data & Quality Assurance
* Check and verify documents, case outcomes, and financial records.
* Maintain accuracy and compliance with operational procedures and standards.
* Collect and compile information for reports, returns, and statistics.
Finance & Reporting
* Process payments, fees, and fines; reconcile accounts and prepare invoices.
* Produce basic statistical reports and manage jury attendance efficiently.
Teamwork & Continuous Improvement
* Collaborate in daily team meetings to identify improvements using Lean methods.
* Contribute to problem-solving, small projects, and local initiatives.
* Provide occasional support across other HMCTS offices as required.
Essential Skills & Experience
* Strong administrative and organisational skills.
* Excellent customer service and communication abilities.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Accuracy and attention to detail in data entry and documentation.
* Ability to prioritise workload, meet deadlines, and work flexibly.
* Team player with a proactive, solution-focused mindset.
Clearance level
Basic DBS
Training plan and location of training
No annual leave during training period.
Additional clearance if applicable
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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