Over a period of 12-18 months an unqualified dispenser would receive training in order to become competent in the key responsibilities of a qualified dispenser. The key responsibilities of a qualified dispenser are to: Understand and follow the standard operating procedures for dispensary processes which ensure working practices comply with the relevant elements of the Medicines Act and Misuse of Drugs Act in relation to receiving, storing, processing, transferring and disposing of stock, prescriptions, dispensed items and patient returns. Process prescription requests via email, phone, face-to-face and online. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Fulfil a prescription with reasonable promptness, limit owings and therefore return trips by the patients but also managing the overall stock levels within the dispensary, to minimise wastage and expenditure. Accurately dispense and check all prescription items for dispensing patients (in monitored dosage system where appropriate). Endorse prescriptions appropriately so the dispensing fees, reimbursement of drugs and other fees are claimed, reimbursed and renumerated correctly. Hand out dispensed medicines accurately and ensure patient knows how to order their prescription items the following month.
Collect prescription charges accurately and ensure that the exemptions are signed for appropriately, processing payments accurately through the card machine and tills and follow cashing up and end of day financial processes. Correctly manage e-mails and tasks received and send appropriate e-mails and tasks. Support the completion of Dispensary Review of Use of Medicines (DRUMs), and the achievement of the Dispensary Services Quality Scheme (DSQS). Record near misses and significant events according to the practice process.
Ensure the safe ordering receipt and custody of NHS prescriptions, whether blank, printed or signed. Maintain a tidy, clean and safe working environment at all times. Attend team meetings. In addition to this, dispensers when working at the branch surgeries are expected to be able to support the receptionist on duty and: Process personal, telephone and e-requests for appointments and either book an appropriate appointment or signpost patients to the correct service.
Process initial registration requirements for patients new to the Practice or who are temporarily registering that includes the correct registration requirements for dispensing doctors. Understand the basics of providing access to medical records and process initial requests for on-line access. Input data into patients healthcare records as necessary. At the end of each session ensure that the building is secure with all windows locked and to ensure that the security alarm is set