Overview
We are currently recruiting for a new Service Advisor to help us at our Bolton Motorstore. Service Advisors are responsible for delivering and sustaining a fantastic experience for all service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give customers the star treatment in a busy environment. This customer-facing role suits someone who has worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.
Responsibilities
* Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
* Liaising with the workshop and bodyshop to progress work through the system
* Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
* Informing customers of any faults or repairs found on their vehicle and providing clear and accurate solutions
* Treating dissatisfied customers with empathy and understanding, reassuring them that issues can be resolved
* Maintaining customer records such as vehicle details and service histories accurately and efficiently
* Maintaining knowledge of aftersales products and services, upselling where appropriate
* Ensuring the customer database is updated and accurate at all times
* A passion for great customer service and the confidence to resolve issues efficiently and timely
* Demonstrable computer literacy and knowledge of IT systems and applications
* The ability to multi-task and be highly adaptable within a busy environment
* Strong communication and influencing skills, with the ability to explain complex information accurately and concisely
* Strong organisational skills to schedule work effectively, balancing customer needs and workshop capacity
* Ability to prioritise workload
* Ability and willingness to work within defined processes and guidelines
* Good core administration skills to accurately capture customer details to the required standards
* A full UK driving licence
Desirable
* Experience of upselling products or services
About Arnold Clark
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Benefits
* 33 days' holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – access to a GP 24/7 and claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
* And much more…
Hours
Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
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