As an Administrator, you will be at the heart of our busy Support Services team. Your contribution will help ensure our services remain responsive, reliable and joined-up across the country.
If you thrive on keeping things running smoothly and take pride in getting the details right, this Administrator role offers a chance to use your skills with real purpose.
We are the Motor Neurone Disease Association, and together we work with focus and compassion to improve the lives of people affected by motor neurone disease (MND). As an Administrator, you will play an essential part in helping us deliver responsive services.
Key Responsibilities
* Fulfil information requests within agreed timeframes.
* Manage stock of resources across internal and external locations.
* Create, update and maintain records on our CRM database and produce reports.
* Manage new referrals, sending introductory letters and GDPR forms.
* Support CRM updates, including preparing condolence letters.
* Prepare and send memory, treasure and teenage boxes.
* Raise purchase orders and liaise with suppliers to ensure timely dispatch and payment.
* Process feedback forms for the National Support Services team.
* Update SharePoint with relevant team information.
* Ensure all tasks reflect the MND Association’s mission, values and commitment to dignity and respect.
About You
* Proven experience delivering excellent customer service.
* Strong accuracy, attention to detail and ability to work to tight timeframes.
* Confident in organising and prioritising your own workload.
* Experience working in a digital environment, including online case management systems.
* Skilled in Microsoft Office, including Outlook and Excel within 365.
* Knowledge of data protection and safeguarding, with experience applying these processes.
Hybrid working expectations: 4 days per week office attendance required. During the 6-8 week training period, 5 days per week office attendance required.
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
* 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
* Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
* 24/7 GP access via phone and video
* Life assurance and confidential counselling helplines
* Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
* Access to Benefit Hub for discounts on everyday shopping
* Enhanced pension scheme
* Opportunities for training and personal development
* Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.