Operations Director | Transport | Hertfordshire | £100k
A fast-growing transport business is looking for an Operations Director to lead their freight network. This isn't a traditional transport role, it's optimising a nationwide platform, improving haulier performance, and scaling data-led logistics operations.
This business is at the forefront of optimising supply chains for retailers of all shapes and sizes. They maximise transport, optimise capacity, and provide end-to-end visibility - reducing capital spend, cutting empty miles, and improving delivery performance.
What You'll Do
Lead all operational delivery across planning, customer service, onboarding, and transition activities.
Set the operational strategy and drive performance in line with commercial goals.
Build and optimise a digital freight network that improves service, reduces cost, and cuts empty miles.
Oversee onboarding of new customers and hauliers into the platform, ensuring seamless integration.
Improve processes, systems and customer experience through data, tech, and continuous improvement.
Work closely with senior stakeholders to support major accounts and large-scale transformation projects.
Lead, coach and develop high-performing operational teams with strong succession planning.
Analyse performance, identify risks, and drive innovation to keep the business market-leading.
About You
You thrive in fast-moving environments and enjoy solving problems at pace.
Experienced in transport, operations or logistics with a strong grasp of technology and digital platforms.
A strategic operator who can set direction while staying hands-on when needed.
Confident influencing stakeholders and leading cross-functional teams.
Passionate about improving service levels, scalability, and customer experience.
Preferred Skills
Transport operations
Operational strategy
Tech platforms
Process improvement
Team leadership
Planning
CRM
Negotiation
Stakeholder management
Project delivery
What's on Offer
Salary up to £100k
15% bonus
33 days holiday
Private medical cover
Pension scheme
Retail discounts & wellbeing benefitsBH34993