This role leads the property’s Specialist Sales Team, driving strategic sales efforts across key segments including corporate, group and transient). The role oversees all day-to-day sales operations, with a strong focus on cultivating long-term, value-driven client relationships that support sustainable business growth. In addition to managing the team’s performance, the role includes direct responsibility for a defined market segment—Luxury Consortia and Corporate - personally managing accounts and driving revenue through proactive sales activity. This role is based on property.
Developing & Executing Sales Strategies
1. Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
2. Develops, implements and sustains aggressive solicitation program focused on increasing business.
3. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
4. Assists with the development and implementation of promotions, both internal and external.
Maximizing Revenue
5. Provides positive and aggressive leadership to ensure maximum revenue potential (., sets example with personal booking goals).
6. Recommends booking goals for sales team members.
Managing Sales Activities
7. Monitors all day to day activities of direct reports.
8. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
9. Participates in sales calls with members of sales team to acquire new business and/or close on business.
10. Executes and supports the operational aspects of business booked (., generating proposal, writing contract, customer correspondence).
Analyzing & Reporting on Sales and Financial Data
11. Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
12. Assists Revenue Management with completing accurate six period projections.
13. Reviews sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service
14. Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
15. Interacts with guests to obtain feedback on product quality and service levels.
16. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
17. Empowers associates to provide excellent customer service.
18. Observes service behaviors of associates and provides feedback to individuals and/or managers.
19. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
20. Ensures that a customer recognition program is in effect throughout Sales.
21. Executes and supports Marriott’s Customer Service Standards and property’s Brand Standards.
22. Participates in and practices daily service basics of the brand (., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
23. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
24. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
25. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
26. Develops and manages relationships with key stakeholders, both internal and external.
27. Works collaboratively with off-property sales channels (., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
28. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
29. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
Managing and Conducting Human Resource Activities
30. Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
31. Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
32. Utilizes all available on the job training tools for associates.
33. Performs other related tasks as assigned by management to meet business needs
34. Complies with Marriott International Hotels Limited Regional Office policies and procedures.
35. Working hours as required to do your job but normally not less than 40 hours per week.
36. Specialist team comprises: Middle East & Diplomatic Sales Specialists and Sales Coordinator
37. Collaborates closely Director of Group Sales
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.