CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country.
We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.
Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low.
Join us on our journey… Let’s create something awesome, together, today.
About the Role
As a Capability Lead at CreateFuture, you lead our people, projects, and the growth of our community of practice for your capability. You will need to lead from the front by demonstrating what good looks like. Your responsibilities will encompass these areas such as stakeholder management, client expectation management, assurance, quality management, people management and pre-sales activity. You will also need to have been surrounded by technology, able to work with technologists, hold a technical conversation and debate technical topics, but not the technical expert.
You are seen as an expert in your capability, responsible for outcomes across the full service and project lifecycle from discovery to build, through to BAU across a portfolio of work. Able to understand the client's desired outcome and manage the engagement to achieve or better that. This will often mean challenging the client on their decision making.
What you'll be doing
* You will need to be a leader, experienced in consulting services, confident and convincing, driven by the opportunity to build strong client relationships, build a best of breed team and take CreateFuture on a successful growth journey.
* Knowledge and experience of project management, portfolio management and have some understanding of Digital Transformation and the work needed to support Complex Projects.
* Defines and promotes the capability within CreateFuture ensures everyone knows what the Delivery Capability is there to do while setting the Delivery Frameworks.
* Able to work on complex projects as well as assist the team with resolving client problems in a timely manner.
* Working with other experts in CreateFuture such as Business Development and technology or method specialists, develop a compelling approach to delivery that is contemporary, effective and desirable
* Leads the community of practice for your capability, engaging with colleagues to promote participation and attendance at wider industry events
* Works closely with L&D Partners to apply appropriate learning pathways within your capability to support appropriate growth and development
* Leads a mentorship program within the capability to ensure engineers are mentored technically, as well as non-technical and finds the right fit for the mentors need
* Champions market best practice in you capability, working for continuous improvement, and staying up to date with any change in trends
* Champions our culture and values within your capability, and ensures all managers do the same
* Works with the [Manager] to understand the business strategy and outcomes, and creates capability roadmap, both mid and long term, based on expected outcomes
* Ensures communication and engagement of the capability strategy within the rest of the team
* Works to ensure ways of working are defined and consistent across the capability by developing a set of CreateFuture Delivery playbooks
* Ensures that overall capability utilization is hitting a certain target and provides solutions where required to adapt or change to meet this KPI and understand the pipeline to grow the capability as required in support of the business goals.
* Build and retain a set of high quality people who fit the CreateFutures culture and are able to deliver our Services with our clients, in a consultative manner
* Able to work with senior stakeholders at our clients, understand their needs and work with our specialists to develop and shape proposed solutions.
* Responds to RFPs and BIDs in a timely, effective manner while working alongside our Business Development team.
* Advocates for your capability with senior stakeholders, using expertise and experience to influence decisions for the good of your team and CreateFuture
* Advocates for and actively contributes towards a culture of feedback at CreateFuture
* Creates a psychologically safe environment for your team, enabling them to grow at CreateFuture by supporting their development journey
* Advocates for CreateFuture internally and externally by sharing knowledge within the industry by leading and hosting events, round tables, tech meet-ups etc
* Able to operate at a senior level, hold conversations at a business level, turn vague and varied conversations into specific solutions for our prospects and clients.
* Build enduring trust based relationships with our clients which leads to them trusting us as a strategic digital partner
* Any other ad hoc related duties & projects as required
What we'll offer you:
At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you’ll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You’ll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people.
Our benefits include:
* Total 35 days holiday (we have flexible bank holidays)
We create and reinforce a culture that rewards employees’ impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels.
Next steps:
Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application.
Our process:
* 30-minute call with one of our Talent Acquisition Team
* 1-hour Systems Design and Consultancy Interview
* 1-hour Take home test Presentation interview
* 1-hour People Leadership and Values interview
Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into CreateFuture, the role and the team. So, throughout the interview process you’ll meet a few people from our Engineering team as well as other colleagues from different parts of the business to help you get a well-rounded view of the role and life at CreateFuture.
We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products.
We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.
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