Overview
Cafe Customer Assistant
Join our team at M&S as a Customer Assistant in our café, where youll become a champion of our delightful food and drink offerings, offers, and services. Were seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. Youll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service youll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1: Sunday 11:00-15:00; Tuesday 11:00-15:00; Friday 12:00-16:00; Saturday 12:00-16:00. Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Responsibilities
* Be digitally confident and utilise our digital tools, such as digital menus and in-store devices, to enhance the customer experience and ensure customers get the products they want, when they need them.
* Maintain efficiency and high standards in food safety and hygiene; be prepared to work hard and go above and beyond every day.
* Be a team player; create an inclusive café environment and support customers and colleagues.
* Be flexible to work across various areas of the store and adapt to changing demands of the retail environment.
* Serve our customers efficiently on the shop floor and at service points; deliver high standards of presentation, availability, and cleanliness.
* Utilise digital tools and communication channels to perform the job and share feedback to help us improve.
* Share knowledge with colleagues to help build skill and confidence; own learning and proactively access digital learning solutions.
* Know daily sales targets, priorities, promotions and selling opportunities; have great product knowledge to sell and recommend products and services.
* Proactively engage with customers to understand their needs and make recommendations; understand store priorities and their part to play; complete tasks with pace in line with SOPs; minimise cost and waste through good process practice; follow safe and legal working practices.
Qualifications / Key Capabilities
* Understand how M&S operates, its strategy, future and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to feedback and actively seeks it.
* Set personal performance objectives in collaboration with the line manager and in line with business plans.
* Plan and manage own work efficiently to achieve objectives; be curious and ask questions to challenge the status quo.
* Communicate clearly and simply; manage reactions and work well under change and challenges.
* Build positive relationships by listening and connecting with people.
* Maintain a focus on customer needs and adapt to changing circumstances.
* Show strong digital capability and familiarity with digital tools and applications.
* Know product knowledge and be able to spot selling opportunities; understand customer needs.
Technical Skills / Experience
* Contributing to store sales and cost control; work across the store to get things done right first time within timescales.
* Comprehensive knowledge of customer shopping channels; up-to-date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications; Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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