Are you passionate about improving homes and putting residents at the heart of change? We’re looking for a confident, people-focused professional to lead resident engagement across retrofit and major works programmes, helping deliver safer, warmer and more sustainable homes.
You’ll be the key link between residents, contractors and internal teams—co-ordinating consultation, access and communications to ensure works are delivered smoothly and residents feel informed, supported and listened to. A key part of the role is supporting tenants with vulnerabilities or additional needs to help facilitate access and minimise disruption.
Key responsibilities
Act as the main point of contact for residents on retrofit and major works projects
Coordinate resident consultation, access arrangements and communications
Liaise with contractors, technical teams and internal services to ensure quality standards and customer care commitments are met
Support vulnerable residents and work with partner teams to resolve access issues
Produce clear resident communications, including newsletters and digital updatesEssential
Strong customer service and communication skills (spoken and written English)
Experience in a customer-focused role
Experience in a property or housing-related environment
Proven ability to deliver service improvements
Experience producing resident communications and using social mediaDesirable
Experience of retrofit or energy efficiency projects
Experience in social housing, local authority or contractor environments
Experience working with councillors or elected members