This post is only open to internal applicants.
Receptionist and Print Room Assistant
Band 2
Main area Administration Grade Band 2 Contract Fixed term: 4 months (Monday to Friday, 8.30am to 17.00, Full Time) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 387-TS6677-CG-A
Site Trust Headquarters Town Bristol Salary £24,465 pa pro rata Salary period Yearly Closing 07/07/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Working in a small team in Trust Headquarters, this role supports the busy central print room. The print room provides an essential service to the whole organisation, ensuring clinical and non-clinical teams have a reliable supply of printed documents and patient information leaflets in a timely and cost-effective way. The postholder will be responsible for carrying out printing and finishing, advising customers, ordering and receiving materials, taking calls and welcoming visitors to Trust HQ. The role will be supported by a Print Room and Reception Supervisor.
Main duties of the job
To liaise with wards, clinical staff, and Trust support staff via telephone, Outlook, Teams and in person as and when necessary.
To show a caring and professional approach towards visitors when carrying out reception duties.
Escalate printing issues, capacity problems and general reception issues to the print room supervisor as appropriate.
Provide, process and receive routine information relating to the role’s print and reception duties.
Work with the Print Room and Reception Supervisor to achieve and maintain services SLAs and KPIs.
Regularly achieve the required performance levels as agreed in personal objectives.
Utilise skills relating to the use of printer hardware and software.
Manage printer faults, repairs and consumables to avoid impact on the print service.
Plan and organise own workload, adjusting as necessary to meet the demands of others’ activities or a change to service demand
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Skills
* Proven organisational skills
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Confidence to handle difficult conversations with visitors to Trust HQ
Qualifications
* Educated to GCSE grade C or above in English language and maths
* Working towards a print industry qualification
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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