First Line Service Desk Analyst Networking, Cloud + Data Centre - £26k £29k Maidenhead
Do you want a role that will provide you with an outstanding career path through support into engineering?
Do you want to work for a business thats invested in your progression?
Do you want access to unlimited training and development?
Opportunity to work at a multi-million-pound Solution Provider working on their First Line Support Desk. A massive opportunity to progress and build a career within the Cloud & Networking space. Your duties will be to process tickets and assist with client continuous improvement plans, while co-ordinating with the 2nd line team for optimal service.
Required: Either educational or practical
* Experience in a 1st line troubleshooting role
What youll be doing:
* Logging and resolving 1st line support tickets
* Troubleshooting faults e.g. from basic issues to mapping network drives
* Working with ConnectWise (or ideally, have used it before)
* Utilise soft skills to manage customer escalations effectively and efficiently
* Proactively communicating with customers to ensure updates are clear and consistent
* Suggesting ideas to help streamline the desk and improve SLAs
Wha...