What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
* Working behind the scenes, dealing with customer queries, processing orders, and helping to load vans for our Home Delivery Drivers.
* Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
* Building great knowledge about our products, services, and promotions to help provide recommendations.
* Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
* Happy with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, and high-energy environment, often alone but also thriving as part of a team.
* Friendly and welcoming with genuine enthusiasm for helping customers.
* Enjoys working in a fast-paced, physical environment, using initiative to solve problems, and taking responsibility for tasks.
* Willing to work flexibly and productively across the store, with opportunities to learn, develop, and try new skills.
* Comfortable learning to use new digital tools and technology, and able to move shopping containers weighing up to 15kg.
* Great attention to detail, keeping the store clean and clutter-free, and creating the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
* Free food and hot drinks – provided for colleagues in all stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – company matches between 4-7.5% of contributions.
* Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme, a confidential support service.
Please note: Our vacancies may close quickly, so we encourage early application.
An inclusive place to work and shop
We are committed to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome.
Our colleagues may be entitled to enhanced discretionary leave for families, support for carers, and resources to support their roles and teams. We promote diversity through initiatives and events, fostering inclusion and respect. Learn more about our commitment here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Responsibilities:
Working in our stores:
Our stores are fast-paced, community-focused environments where food is our passion. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
* You must be above the school-leaving age in your country (School leaving age - GOV.UK).
* If shifts start before 6am or end after 11pm, you must be at least 18 years old.
* You must have the Right to Work in the UK.
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