Hands-on Telesales Team Leader to motivate, coach, and elevate performance while delivering results.
Main Duties:
Interact with and motivate the Telesales team. Operate call coaching, call listening, second voice closing and sales training.
Monitor productivity levels of Desk Sales / Telesales team, reporting daily to the Sales Manager any areas for improvement.
Provide reports on coaching of staff on a daily, weekly, and monthly basis on metrics defined by Sales Operations.
Managing of lunch & break rota to maintain cover across core business hours 09:00-17:30 Mon-Fri liaising with Sales Manager to manage FTE resources, holiday cover and phone coverage.
Maintain individual performance files for each Telesales agent with weekly reports on Areas of concern, areas of excellence, additional coaching areas, attitude and standards.
Assist Sales Manager to develop and execute sales booster days on a monthly basis to drive take-up and meet & exceed stated targets.
Work alongside the Sales Manager to develop individual coaching and development plans for all sales team members.
Enforce and maintain standards within the office, specifically but not limited to dress code, attendance and time keeping, personal phone usage and tidiness and behaviour standards.
Telesales Team Leader will also hold a reduced % new business target to be achieved monthly which will be eligible for commission payment upon achievement.
Key Performance Indicators
Maintain Call & Productivity Statistics at team & individual level.
Monitor and manage Telesales team adherence to data quality, pipeline and deal stages to produce accurate forward reporting of sales forecasts.
Adherence to targets for FTE availability, staff cover during breaks and holiday periods
Continual Professional Development of the sales teams, improving sales techniques, closing methods, improvement of conversion rates, reducing churn and increasing retention.
Accountable for maintaining adherence to standards within the sales team.
Experience
Telesales background within a sales environment
Experience of leading a team
ISP (internet Service Provider) is beneficial
Company information
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for any Sales Advisor looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included