Organisational convene staff meetings, prepare agendas and ensure distribution of minutes as necessary develop practice protocols and procedures, review and update as required implement health and safety policies and procedures and keep abreast of current legislation, with support and advice provided by Croner Support the Practice Manager to implement any new Welsh Assembly/GMS contract changes to patient services maintain and review appointment capacity to ensure ir meets demand co-ordinate and manage any changes to the practice leaflet/website/socials line manage and oversee the administration team oversee and/or organise annual leave for the admin team oversee staff inductions and training and ensuring all staff are adequately trained support and mentor staff support practice based initiatives, QI projects and implementing changes within the practice Patient Services Ensure service development and delivery is in accordance with and complies to local and national guidelines, and meeting GMS contractual obligations Oversee disease registers maintain registration policies and monitor patient turnover and capitation run an effective complaints management system guide and support reception team leader to maximise satisfaction IT/Information governance Oversee SAR and GDPR responsibilities work with Caldicott Guardian to ensure that personal data is processed co-ordinate with DHCW for any IT issues Information Governance toolkit Health and Safety You will lead and manage on the full range of their own and others health and safety Support infection prevention lead to ensure all staff adhere to their responsibilities Maintain an up to date knowledge of health and safety, infection control and best practice guidelines ensure personal security systems are adhered to make effective use of training to update knowledge and skills, initiate and manage training of others Other Duties Contribute to the future development of the practice Deputise for the Practice Manager in their abscence Undertake any reasonable duties as required