Location & Salary
Hybrid / Knowsley, Liverpool. Salary: Up to £30,000 PA. Permanent.
Overview
We’re looking for a confident and organised Team Manager with a background in HR administration, shared services or people operations to manage a team delivering onboarding and employment compliance services across Serco UK. This role is ideal for someone who enjoys leading teams, improving processes and working in a fast‑paced HR environment – specific vetting experience is helpful but not essential.
What You’ll Be Doing
* Leading the delivery of all Onboarding across Serco UK, including Right to Work, Visa Expiry and contract queries ensuring compliance with legislative and Serco requirements
* Managing and developing a team of 5–10 Administrators/Specialists, providing coaching, training, feedback and performance management
* Overseeing system configuration, maintenance and change management across vetting platforms including SAP, ServiceNow, Access Screening, DocuSign and People First
* Driving process improvement and quality assurance, including audits, reporting and continuous improvement activity
* Acting as the primary Vetting & Screening contact for key internal and external stakeholders
* Building strong working relationships with partners such as UK Security Vetting, MOJ Vetting, Home Office, Access Screening and Serco’s Security Managers
* Managing complaints and service issues, ensuring timely resolution and preventative actions
* Leading Right to Work, employment checks and data migration activity for TUPE transfers and new acquisitions
* Supporting the integration of new contracts and sites into existing Vetting & Onboarding processes
What You’ll Bring
* Experience leading teams in a transactional, regulated or compliance‑led environment
* Knowledge of vetting, screening and onboarding processes, particularly right to work and visa legislation is highly desirable
* Confidence working with systems such as SAP, ServiceNow, Access Screening, UKSV Portal, OpenText and Occupational Health platforms
* Proven ability to coach, train and develop others
* Excellent communication skills, with the ability to engage stakeholders at all levels
* Strong organisational skills and attention to detail
* Experience applying performance management and continuous improvement approaches
Why Serco
At Serco, we deliver essential services that support governments and communities every day. Our people are central to that mission – and robust vetting and onboarding processes are critical to keeping our services safe, compliant and effective. In this role, you’ll have real influence over how vetting services are delivered, the opportunity to develop and lead a specialist team, and the chance to contribute to meaningful work in a supportive, collaborative environment.
What We Offer
* 25 days annual leave plus bank holidays
* Hybrid working pattern (occasional travel to Serco sites)
* Annual leave purchase scheme
* Up to 6% contributory pension scheme
* A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
* A range of benefits to support health and wellbeing – Employee Assistance Programme, Wisdom App, Virtual GP and more
* A wealth of career development training to suit your future aspirations, from role‑specific training to leadership coaching and formal study
* A safe and supportive culture
* A company passionate about diversity and inclusion
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Application
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. Please contact 0345 010 4000 with any questions about your application. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.
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