Customer Service Advisor
Poulton-le-Fylde, FY6 8JX (office based)
* Salary £27,000 to £28,500
* Working hours: Monday to Friday 9am – 5pm
* 24 days annual leave + Bank Holidays
What's in it for you?
* Full training and ongoing development
* Join a growing, dynamic, and supportive team
* Be part of a scale-up business making a real difference in the energy sector
This role would suit someone who is:
* A confident communicator with strong telephone skills
* Resilient and able to remain calm under pressure
* Naturally empathetic and able to adapt to different customer needs
* Organised with great attention to detail
* Motivated and capable of managing their own workload
* A team player who can follow structured processes
* Tech-comfortable – especially with Microsoft Office and CRM systems
Skills and Experience (Preferred but not essential):
* Experience in credit control or debt resolution
* Background in the utilities or energy industry
What You'll Be Doing:
As a Customer Service Advisor, you'll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about under...