Collections Advisor
£25,000 per annum + Bonus
Crewe
Join a fast-paced, forward-thinking team and make a real difference in customer experience and collections performance.
We’re on the lookout for a confident and customer-focused
Collections Advisor to join our busy Crewe office. In this role, you’ll take ownership of your own portfolio of customer accounts, ensuring timely payments and delivering high-quality service along the way. If you have a background in collections or customer service, and enjoy solving problems and building rapport with customers, we want to hear from you.
As part of a company focused on innovation, sustainability, and transformation, you’ll play a key role in helping customers stay on top of their accounts while supporting our growth journey.
What you’ll be doing
· Managing your own portfolio of customer accounts
· Making outbound calls and handling inbound queries to resolve outstanding balances
· Negotiating fair and effective payment plans
· Providing clear, empathetic communication around account status and payment options
· Keeping accurate records of all customer interactions and updates
· Escalating complex or high-risk cases to the Senior Advisor or Supervisor when needed
· Ensuring all activity complies with regulatory and company policies
· Supporting continuous improvement by sharing ideas and attending training
· Meeting both individual and team performance targets
What we’re looking for
· At least 1 year of experience in collections, customer service, or a similar role
· Excellent communication skills and a professional approach to challenging conversations
· A customer-first mindset with the ability to balance business goals
· Great time management and attention to detail
· Familiarity with collections processes and basic regulatory knowledge (a plus)
· Comfortable using collections software and data entry systems
What you’ll get
· 4