Ref: 49-JH Role: Customer Support Agent Salary: £25,000 – £26,000 Per Annum Location: Sheffield Hours: 09:00 – 17:00 Working pattern: Monday to Friday, Office Based Benefits: * Company Pension * On-site Parking * Up to 25-days Holiday * Cycle-To-Work Scheme * Sick Pay The role: We’re on the lookout for a Customer Support Agent who thrives in a fast-paced environment and takes pride in delivering outstanding service. You’ll be the first point of contact for customers, handling queries efficiently, resolving issues, and ensuring every interaction is a positive one. This isn’t just a call-handling role – you’ll be building relationships, problem-solving, and representing the brand with professionalism. Day-to-day responsibilities: * Responding to customer queries via phone, email, and live chat * Investigating and resolving issues with speed and accuracy * Logging interactions and maintaining up-to-date records * Providing guidance and information to customers in a clear, supportive way * Working closely with other departments to ensure seamless service delivery What we’re looking for: * Strong communication skills – both written and verbal * A customer-first mindset with the ability to build rapport * Problem-solving ability wi...