Assistant Building Manager - Battersea, London
Battersea - England - United Kingdom of Great Britain and Northern Ireland
Role Purpose
Manage the day to day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators.
Key Responsibilities
* Commercial: Preparation, control and monitoring of the service charge budget in accordance with the client’s budgetary agreement and the time scales set by the business, in conjunction with the Senior Facilities Manager. To prepare management reports in accordance with the needs of the business.
* Compliance: Responsible for all health and safety compliance. Ensures health and safety audits, fire, other evacuations are carried out regularly, emergency plan updated, Meridian tool updated, etc.; proactively manage risk and insurance compliance; ensure crisis management plan reviewed annually; assist with compilation of external contracts; compile and maintain all required management information and records; liaise with local authorities; other duties as required.
* Customer Service and Quality: Ensures the fabric of the building is maintained and serviced to a high standard; implements planned maintenance programme; monitors FM works; develops and maintains occupant relationships; oversees contractor work to ensure required standards.
* People Management: Direct line management of on-site CBREMS personnel; ensures training; conducts performance reviews and annual appraisals; sets SMART objectives; ensures appraisals meet company standards.
Person Specification / Requirements
* Educated to degree level or equivalent
* Previous experience of facilities management of property or portfolio of properties, including line management of personnel and contractors, and management of service agreements
* Knowledge of the technical aspects of premises management
* Excellent customer service, interpersonal and communication skills
* Good awareness of Health and Safety legislation and knowledge of environmental protection requirements
* IT literate with experience of industry specific IT applications
* Ability to work on own initiative and within a pressurised environment
* IOSH qualification
* IWFM qualification desirable
Service line: Advisory Segment
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
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